Terms and Conditions





1. All vessels. Sailings and itineraries are subject to change at Bay Explorers’ discretion for reasons of weather conditions, sea states and /or for operational requirements. Bay Explorer will not be liable for any consequential losses or additional costs incurred as a result of cancellation or delay.

2. Unused whole or portions of bookings, passes, coupons, deals and tickets are non-refundable

3. Unused whole or portions of bookings, passes, coupons, deals and tickets are refundable in the event that Bay Explorer cancels the service.

4. Every passenger must have a valid proof of travel. If tickets are issued and are lost, stolen, defaced or mutilated, a replacement ticket must be purchased before the passenger (s) can travel.

5. Passengers may be subject to ticket audits at any time, and all tickets and passes for travel remain the property of Bay Explorer.

6. All payments are made in New Zealand Dollars and must include payment for any bank charges. All prices ate in $NZ and include GST (15%)

7. All bookings, passes, coupons, deals and tickets must be used in accordance with any date period or any other conditions printed on them and these Terms and Conditions.

8. Reservations are recommended for the following Bay Explorer services: All services including: Private 1-4hr Harbour Cruises; Scheduled 1hr Scenic Harbour Cruises; Matakana Island tour; Omokoroa tour.

9. A deposit-bond may be requested to confirm your reservation or booking for a charter or large group in which case it will be a non-refundable payment. Payment of a deposit forms part of the final payment and means you have read and accepted these terms and conditions of Sale and Travel.

10. If a passenger or group are using a Bay Explorer service or product for business purpose the provisions of the Consumers Guarantees Act 1993 shall not apply.

11. The Master of the vessel reserves the right to refuse any person access on any sailing for any reason including any person who is unruly in behaviour, unfit to travel, is likely to cause distress or discomfort to other passengers or has previously engaged in any unlawful activities affecting bay Explorer. The Master may also require any person to leave the vessel.

12. Adults are responsible for the behavior of accompanying children in their care under their supervision.

13. The Master of the vessel has the right to refuse access on any sailing to any passenger carrying any noxious plant or animal pest. The Master has the right to inspect the contents of any passengers luggage or freight for any noxious plant or animal pest on any service whose destination is part of Department of Conservation estate.

14. Smoking is not permitted on any of Bay Explorers vessels accept in areas designated in the briefing by the Master or crew.

15. Bay Explorers vessels are premises licensed to sell alcoholic beverages. Only alcohol purchased on board may be consumed on the vessel, unless a special charter is arranged with Bay Explorer prior to sailing. All licensed areas are under the full control of the Mater and staff including designated Duty managers for the consumption of alcohol. Those violating this condition maybe asked to surrender their alcohol until the completion of their travel. Any refusal will mean immediate return to the closet dock for immediate disembarking of the passenger and possibly all passengers associated with the booking, passes, coupons, deals and tickets.

16. Bay Explorer accepts no responsibility for passengers’ personal luggage which is under their care and control, and for which no fee has been charged.

17. Bay Explorers liability for luggage that is under Bay Explorers’ care and control and for which a separate fee has been charged is limited to liability pursuant to the carriage of Goods Act 1979. The Act limits Bay Explorers liability to $1,500 per person. Passengers are advised to arrange their own insurance cover for amounts over $1,500.

18. No petrol or gas cylinders may be carried in personal luggage, items with a fuel tank must be declared and tank must e empty. Small LPG bottles, paint, batteries and other dangerous substances must be declared and stowed safely under the direction of the vessel crew. If in doubt declare the item to the Master of the vessel.

19. Bay Explorer accept no responsibility for loss of property or goods.

20. Copies of the Terms and Conditions of Sale are available from the vessel staff on board and is printable from the website www.kewpiecruises.co.nz. These Terms and Conditions of Sale and Travel are subject to New Zealand law. These terms and Conditions of Sale and Travel may be changed at any time without notice.




Bay Explorer operates the scheduled 1hr Harbour cruises departing Pilot Wharf - Pilot Quay

Limited service on Christmas day. Email us for details

Daily: December to April 11:00am 12:00pm 1:00pm 2:00pm 3:00pm.

School holidays: 11:00am 12:00pm 1:00pm 2:00pm 3:00pm

Weekends: May to June & November 11:00am 12:00 1:00 2:00 3:00pm.

All other cruises by booking only.

Bookings are recommended. Occassionally we are booked with group charters. We apologies if your prefered date and times are not avaialble.




Bay Explorer will accept any accompanied child(ren) from direct family only under 12 years with a fare paying adult free of charge on all cruise options unless otherwise stated. PROOF of eligibility may be asked for by crew.
Other children are charged $10.

This offer excludes groups of children, or children with caregivers or under care for schools, holiday programmes etc (for prices involving groups of children please enquire directly).

Passengers 12-17 years will be charged $15, and over 18 years at $30 for the 1hr Scenic Harbour Cruise. Bay Explorer has a one price fare policy for all passengers 18 years and older regardless of age. There is no subsidized travel for seniors 65 years plus in age or SUPERGOLD CARD . There is no subsidized travel for disabled persons. 

Other prices may apply for private charter groups. Please enquire directly for more info.